FAQs

For urgent orders within 48 hours, please contact us via WhatsApp or call (+34) 696842163 and we will try our best to accommodate you.

If the reservation is cancelled within 3 to 1 days prior to delivery, we will provide a 50% refund.

If the reservation is cancelled on the start date of the reservation, we will not provide any refund.

The reservation can’t be cancelled once the rental period has started, unless otherwise agreed by both parties.

If you want to rent the items longer, please let us know at least 24 hours in advance and we will extend based on availability.

We will always try our very best deliver the items within the agreed time frame but it can get incredibly busy on the roads during high season on the island so if we run behind schedule we will contact you and try and find an appropriate solution.

We deliver to all houses and hotels in Ibiza. Delivery fees are €15 for delivery and €15 for pick up.

We require a refundable deposit depending on the item that is rented. The deposit must be paid upon receipt of the item and will be returned when the item is being returned in good condition and on the agreed time.

We totally understand that kids are kids and a few minor scratches or very small stains due to normal use are not a problem. If an item is damaged up to the point that it affects its normal use or function, you are responsible to bear either the cost of repair or replacement, whichever is cheaper.

If the cost of repair or replacement is higher than the deposit, you have to pay the difference either in cash or via transfer.

You can pay via Paypal, credit card, bank transfer and cash

Let us know if you need any such items and we will send you a list with items to choose from. The products will be delivered to you together with the rental items.